Transfer & Ground Transportation Policy
Last Updated: 07/22/2025
At Life’s Abri’s, we coordinate ground transportation to help streamline your travel experience, particularly in unfamiliar destinations. This includes transfers between airports, hotels, ports, train stations, and major activities. The following policy outlines what transportation services are included, how they’re arranged, and what limitations travelers should understand regarding delays, luggage, and third-party operators.
1. Scope of Ground Services Provided
Depending on your travel package and itinerary, your trip may include:
Private or shared airport transfers
Point-to-point transport between cities or regions
Ferries, trains, or shuttles
Local day-use transport (e.g., for a guided tour or excursion)
Transfers may be provided by private car services, group vans, rail, ferries, or internal flights, depending on destination infrastructure and group size.
2. What’s Included
Unless otherwise stated in your travel documents:
Airport transfers are scheduled for the main arrival/departure window communicated in advance
One standard-sized checked bag per traveler is accommodated
Shared transfers may include other Life’s Abri’s clients or travelers from other booking avenues
Requests for upgrades (e.g. private transfers, luxury vehicles, or special arrival times) must be made and paid for in advance.
3. Modes of Transport & Local Vendors
Ground transport services are rendered by third-party vendors selected for their reliability, safety, and familiarity with the destination. Life’s Abri’s does not operate vehicles directly and is not responsible for traffic conditions, mechanical delays, or driver conduct, but we will advocate on your behalf if issues arise.
Transportation modes may include, but are not limited to:
Cars or minivans
Buses or shuttles
Trains (regional or high-speed)
Ferries or water taxis
Rideshare or taxis (if specified)
In some locations, walking, bicycles, or cable cars may be incorporated into the route where appropriate.
4. Meeting Your Driver
Travelers are responsible for:
Being present at the designated meeting point at the scheduled time
Notifying Life’s Abri’s immediately if delayed
In cases where the traveler booked their own transport, ensuring correct transport times are submitted to the agency in advance
Missed transfers due to late arrival, inaccurate information, or inability to be reached may result in loss of the service without refund. Rebooking a missed transfer may incur additional costs.
5. Luggage Allowance & Vehicle Type
Included transfers accommodate:
One checked bag and one personal item per traveler
Standard-size vehicles suited for the group size and destination infrastructure
Requests for oversized luggage (e.g. sports equipment, strollers) or additional bags must be made in advance. Failure to disclose excess luggage may result in the traveler covering costs for a secondary vehicle or denial of service without refund.
In certain locations, terrain or street access limitations may require use of compact cars, tuk-tuks, or walking short distances with luggage. This is common in historic districts or remote areas.
6. Independent Arrival/Departure
Travelers who choose to:
Arrive/depart outside of the group’s main time window
Book flights, trains, or accommodations separately
Decline a pre-arranged transfer service
Are responsible for securing their own ground transport at their own cost. Life’s Abri’s will not issue a credit or refund for unused transfer services unless due to agency error. Furthermore, if the traveler removes the agency contact information from a vendor site for bookings made by Life’s Abri’s (i.e. “removing the agency email address from an airline website” or other), they recognize that this may preclude Life’s Abri’s from being on the record of the reservation and possibly unable able to assist on their behalf.
7. Delays & Interruptions
Life’s Abri’s cannot control traffic, weather, strikes, or other local events that may affect transport times. If your transfer is delayed, altered, or canceled by the provider:
We will attempt to rebook or arrange alternatives
Some changes may require additional payment or use of travel insurance to cover unexpected costs
We recommend buffer time between transfers and key events, particularly when connecting to international flights
Since the traveler usually is the first to know about any delays, they must inform the agency in order to be assisted with rebooking. We strongly recommend insurance that covers missed connections, alternate transportation, or itinerary disruptions due to delays or vendor issues. Life’s Abri’s will provide supporting documentation for insurance claims directly to the insurance provider but is not liable for costs incurred due to missed, late, or substituted ground transfers.
8. Safety & Conduct
Travelers are expected to:
Buckle seatbelts and follow local vehicle safety laws
Treat drivers and fellow passengers with respect
Avoid eating, drinking, or bringing hazardous items in transport vehicles
Any traveler who is deemed disruptive, intoxicated, or unsafe may be denied transfer service without refund.
9. Limitation of Liability
Life’s Abri’s is not responsible for:
Local delays, traffic, or missed connections due to third-party vendors
Lost or damaged baggage during transport
Missed excursions or flights due to independently arranged delays
Changes in route or schedule made by the vendor due to weather, safety, or mechanical issues
We act in good faith to secure reliable vendors and remain available to help coordinate solutions where possible.
Questions?
For itinerary-specific transfer information, please refer to your app or travel documents. If you have questions about your luggage, arrival time, or local transport, reach out to hello@lifesabris.com.