Effective Date: 12/13/23
booking agreement
This Booking Agreement outlines the terms and conditions for the travel services being provided. This agreement is made between you (“user,” “you” or “your”), and travel agency, Life is Abri's L.L.C, doing business as (DBA) or trade name, Life's Abri's; and serves as a mutual understanding between both parties and helps protect the rights and responsibilities of each. By confirming your trip, you agree to the following policies and responsibilities.
TERMS & CONDITIONS
1. Payment & Cancellation Policy
You are entitled to a 100% refund within the first 7 days after your initial booking payment. After this grace period, any refundable portion of your trip—determined by the terms of our vendors and suppliers—will be refunded minus a $250 cancellation fee per person in your party. Refund eligibility varies depending on destination, seasonality, and vendor policies.
Final balances are due according to the schedule outlined in your invoice or confirmation email. Failure to pay on time may result in cancellation of your booking.
2. Responsibility & Liability
Life’s Abri’s acts solely as an agent for the traveler in arranging transportation, lodging, sightseeing, and other services. We do not own or operate any of the services provided. Therefore, we are not responsible for any loss, injury, or damage to person or property in connection with any service resulting directly or indirectly from any acts of God, detention, annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, discrepancies or change in transit or hotel services over which we have no control.
3. Force Majeure & Travel Time Disclaimer
Life’s Abri’s is not responsible for delays, cancellations, or changes to trip duration caused by circumstances beyond our control, including but not limited to natural disasters, government actions, pandemics, strikes, flight delays or cancellations, or missed connections. Additionally, please note that actual travel time to and from your destination is dictated by flight schedules and time zone differences. These factors may affect the number of full days at the destination but do not change your confirmed departure and return dates, nor the excursions afforded to you.
4. Final Documents & Itinerary Timeline
Final travel documents, itineraries, and logistics will be uploaded or provided no later than 30 days prior to the departure date. This allows for proper confirmation with suppliers and ensures the itinerary reflects any finalized updates or seasonal shifts.
At Life’s Abri’s discretion, certain documents or details may be provided earlier than this 30-day window—on a case-by-case basis—especially in situations where information is required in advance, such as visa applications, a completed payment well in advance, or travelers making independent arrangements that require early coordination. However, early release of such information is not guaranteed and depends on trip complexity and timing.
5. Flight and Travel Timing Policy
Trip start and end dates are fixed and agreed upon at the time of booking. These dates include all travel days and are inclusive of scheduled flights. Depending on flight schedules, layovers, and time zone differences, your arrival or departure time may result in a partial or lost day at the destination itself.
When Life’s Abri’s books flights on your behalf, we work to align the itinerary as closely as possible with optimal arrival windows. However, please note that actual flight timing may alter the originally proposed itinerary, including activities planned for arrival or departure days. In such cases, itinerary adjustments will be made accordingly, while the departure and return dates of the trip will remain unchanged.
6. Excursion Timing Disclaimer
All excursion times listed on your itinerary are considered estimates. Actual timing may vary due to conditions such as traffic, weather, local events, or unforeseen delays. Life’s Abri’s will make every effort to honor the published schedule, but changes may occur.
7. Transfers and Ground Transportation
Ground transportation included in your trip may involve various modes including trains, metro systems, shared shuttles, buses, or taxis. Private car service is not guaranteed unless explicitly specified in your package. While comfort and efficiency are priorities, travelers should expect some shared or public transportation unless noted otherwise.
8. Additional Out-of-Pocket Expenses
While Life’s Abri’s curates comprehensive travel packages, certain expenses are not included and are the sole responsibility of the traveler. These may include, but are not limited to: daily hotel security deposits, gratuities/tips, porterage, meals not outlined in the itinerary, and personal incidentals. The price does not include any applicable property service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. These fees will be assessed and collected by the property on-site.
9. On-Site Charges and Reimbursements
If you are incorrectly charged on-site (e.g., for taxes or fees that were contractually included in your booking but could not be pre-paid online), Life’s Abri’s will make every reasonable effort to investigate and refund the amount. This does not apply to discretionary charges, such as security deposits, damages, room service, or incidental add-ons incurred by the traveler.
10. Baggage Policy for Flights and Transfers
Unless explicitly stated otherwise, all packages are priced with the assumption of one standard-size bag per traveler for both flights and ground transfers. Travelers who require additional baggage or oversized items must notify us in advance and may be responsible for upgrade fees or additional transfer arrangements. Complimentary carry-on allowances by airlines are not always mirrored by ground vendors.
11. Emergency Contact Use
We provide an emergency line to assist travelers experiencing true emergencies while abroad—defined as issues requiring immediate support that may impact personal safety, missed entry to a destination, hospitalization, or other high-priority events. All non-emergency inquiries must be made during standard business hours. Abuse of emergency contact lines for non-urgent matters may result in delayed service and potential billing of $250 per occurrence for after-hours support.
12. Complimentary Upgrades
On occasion, Life’s Abri’s may secure free or value-added upgrades for travelers as a courtesy. Examples may include an upgrade from a 4-star to a 5-star hotel, shared room to private room, or economy ticket to a refundable fare. These upgrades are offered at no additional cost to the client and may be confirmed without prior consent to avoid delays or loss of availability. While these upgrades are never guaranteed, they are arranged at the discretion of Life’s Abri’s to enhance your travel experience.
13. Pricing & Receipts
Prices quoted by Life’s Abri’s include operational costs, taxes, and fees. As a service-based agency, we issue a consolidated receipt from Life’s Abri’s for the total amount paid. We do not provide individual receipts or invoices from third-party vendors. If you need documentation for travel insurance reimbursement, we are happy to assist by providing supporting documentation directly to your insurance provider.
14. Flight Booking Discretion and Preferences
When Life’s Abri’s books flights on your behalf, we take into account your stated preferences. However, final flight selection is made at the discretion of our travel team, based on factors such as price, route efficiency, baggage allowance, and real-time availability. Our standard flight booking includes one checked bag and typically favors nonstop or one-stop itineraries, but this is not guaranteed. Unless a flexible or refundable fare is requested and paid for separately, most tickets will be non-refundable and non-transferable.
15. Group Representative Agreement
When a trip is booked on behalf of a group, couple, or family, one individual will serve as the designated group leader or point of contact. This individual will be responsible for communicating with Life’s Abri’s on behalf of the entire party. All decisions, approvals, itinerary changes, and payment confirmations made by the group leader will be considered binding for the entire group, unless otherwise specified in writing. It is the group’s responsibility to ensure internal communication among members.
16. Group Leader and Main Traveler Definitions
The Group Leader is defined as the individual who first initiates contact with Life’s Abri’s regarding a group trip, unless another point person is designated in writing. This individual is responsible for communicating group preferences, approvals, and logistics. The Main Traveler refers to the person listed as the paying party on record, responsible for deposits, payments, and accepting the booking terms on behalf of any additional travelers included in their payment.
17. Changes and Additions Post-Booking
Life’s Abri’s understands that travel needs can evolve. Trip changes or additions requested after the initial booking—such as itinerary extensions, add-on excursions, or upgraded accommodations—are possible, but must be mutually agreed upon in writing by both parties. Additional costs may apply depending on availability, supplier pricing, and the timing of the request. All requests will be considered on a case-by-case basis, and Life’s Abri’s cannot guarantee accommodation of last-minute changes.
18. Client Responsibility
Travel documents, including passports, visas, and health/vaccination certificates required, are the responsibility of the client. Valid passports are absolutely required for all international destinations, and the expiration date should be at least 6 months following the return date of your trip. Some countries require that your passport have two to four blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met. View the respective government site of the country you’re traveling to for details and/or passport support. Failure to comply in a timely fashion could lead to trip cancellation, delay, or interruption.
19. Responsibility for Communication and Timeliness
Life’s Abri’s provides advance notice regarding all key aspects of your trip, including accommodation details, excursion opportunities, and payment schedules. Clients are responsible for reviewing this information in a timely manner and raising concerns before deadlines so that reasonable accommodations may be considered. Failure to meet sign-up or payment deadlines, or delayed responses, may affect your ability to participate in excursions, secure preferred accommodations, or—in some cases—be included in the trip at all.
20. Accommodation Standards and Satisfaction
Our standard lodging selection includes 3 to 4-star accommodations or their regional equivalents, unless otherwise unavailable in remote or specialty destinations. Accommodations are selected with care based on cleanliness, safety, quality, and proximity to itinerary highlights. Choosing not to stay in a provided accommodation does not qualify for a refund, especially after final arrangements have been made. Clients are responsible for reviewing accommodation details when they are shared and voicing any concerns before the trip departs. Preference-based dissatisfaction upon arrival is not the responsibility of Life’s Abri’s.
21. Governing Law and Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of the United States of America. By booking with Life’s Abri’s, the client agrees that any disputes, claims, or legal actions arising from this agreement or related travel services shall be resolved exclusively in the state of Maryland, and consents to the jurisdiction of the courts located therein.