pre-departure Support & Communication Policy
Last Updated: 07/22/2025
Life’s Abri’s is committed to helping travelers feel informed, prepared, and confident ahead of their trip. This policy outlines the communication process, types of support we provide before departure, and the boundaries travelers should understand around timelines, contact methods, and availability.
1. Scope of Pre-Departure Support
Pre-departure support includes the following, during business hours, as part of your package:
Access to a detailed itinerary or proposal
Guidance on documentation, packing, and travel readiness
App access with daily itineraries, tickets (where applicable), and reminders
Answers to reasonable destination or trip-specific questions
Email updates for major changes and reminders
A scheduled call or Q&A opportunity approximately one month before travel to ensure you have access to everything needed for your trip and final questions answered.
This support is designed to empower travelers to take ownership of their travel experience while offering access to helpful resources and guidance throughout the process.
2. Communication Timeline & Materials
Each trip follows a general pre-departure timeline:
At Time of Booking:
Detailed trip proposal/itinerary
Terms and conditions of service (with reference to company policies)
Travel insurance information
Deposit/payment schedule
Confirmation email/receipt of payment
Welcome information (including questionnaire for essential passenger information required to book)
90 Days Before Departure:
Access to the mobile app (if included)
Reminders on any missing information, requirements, or aspects of the destination that you need to be aware of
30 Days Before Departure:
Reminders on any missing information, requirements, or aspects of the destination that you need to be aware of
Full finalized itinerary and essential travel documents
Optional pre-departure call/walk-through (group or 1-on-1 depending on package)
App check to ensure documents have loaded
post-Departure:
Any last-minute updates the agency receives from vendors during travel such as: Delays, Driver information, Vehicle Types, License Plates, etc.
Depending on the nature of the trip, added aspects such as navigation may be provided—but these are not always relevant or included and are provided via third party navigation provider such as Google maps, so cannot ensure 100% accuracy. Furthermore, in the case of any mobile app issues such as bugs or delayed updates, utilize direct communication with the agency in these situations.
3. Office Hours & Response Times
We strive to respond to most inquiries within 1–2 business days, depending on complexity and call/email volume. Peak travel seasons may impact response times.
Business Hours:
Monday–Friday: 9:00 AM to 5:00 PM EST
Closed weekends and major U.S. holidays
For clients actively on a trip in need of emergency assistance, our emergency line is available 24/7.
4. App Access and Centralized Communication
For clients on custom or group itineraries that include app access, the app becomes your primary hub for:
Final travel documents
Day-by-day itinerary
Real-time alerts and updates
Support messages or chat with your trip coordinator
All essential information is centralized to reduce email overload and ensure everyone is referencing the same details. We encourage travelers to explore the app fully once access is granted.
5. Questions & Clarifications
We welcome questions related to:
What to pack or wear for specific excursions
Visa, vaccination, or currency requirements (based on your nationality)
Understanding day-by-day itinerary elements
Emergency protocols and points of contact
What’s included vs. optional
However, we ask that travelers avoid repeatedly requesting:
Itemized costs or internal pricing (as per our Booking Agreement)
Off-itinerary travel planning not included in your package (unless otherwise agreed to by the agency)
Real-time response expectations (especially outside of business hours)
Continuous daily or weekly correspondence when there are no new/or/major updates
All major itinerary elements will be reviewed with you before departure—either in written form, by call, or via the app.
6. Traveler Responsibilities Before Departure
To ensure a smooth experience, travelers are responsible for:
Reading all materials provided
Downloading and reviewing the travel app (if applicable)
Submitting all required documents on time
Asking clarification questions before departure—not once already abroad
Attending the pre-departure meeting or reading the recap materials if unable to attend
Failure to review materials or respond to requests in a timely manner may result in limited support options or the forfeiting of certain arrangements.
7. Late Bookings & Compressed Timelines
For travelers booking fewer than 90 days before departure, some support steps may be condensed. In these cases, travelers are expected to be responsive and prepared to review materials on an accelerated timeline. The ability to accommodate special requests may also be limited.
8. Limitation of Liability
Life’s Abri’s is not liable for:
Missed flights, tours, or arrangements due to a traveler’s failure to review or act upon pre-departure materials
Issues stemming from inaccurate personal information provided by the traveler
Traveler confusion resulting from failure to attend pre-departure briefings or review app content
We make every effort to provide detailed, timely guidance—but travelers are responsible for ensuring their own readiness to travel.
Questions?
If you are preparing for an upcoming trip and have questions not addressed here, email us at hello@lifesabris.com or check the app for real-time updates and reminders.