Accommodations & Rooming Policy
Last Updated: 07/22/2025
At Life’s Abri’s, we curate accommodations with the same intentionality we give every part of your journey. This policy outlines what travelers can expect regarding lodging quality, rooming arrangements, preferences, fees, and what to do if something doesn’t go as expected. While we strive to select well-reviewed properties that suit your itinerary, accommodations are booked through third-party vendors and ultimately subject to their terms and service conditions.
1. Standards & Property Types
Unless otherwise noted, Life’s Abri’s books accommodations that are:
3-star to 4-star quality (or local equivalent), with higher-star options as availability and budget allow
Clean, safe, and well-rated by prior guests
Located in areas that balance proximity to activities, transportation, and cultural experience
In remote or culturally immersive locations, luxury-level properties may not be available. In these cases, charm, authenticity, and safety take precedence over amenities.
2. Room Types & Occupancy
Standard bookings include:
Double occupancy rooms (1 bed or 2 twin beds)
Single occupancy upgrades if requested and paid for in advance
Triple or Quadruple occupancy where available, often found in suites
Room type preferences (bed size, floor level, views, adjoining rooms, etc.) are not guaranteed and are considered requests only. We communicate these requests to the property, but final room assignments are made by hotel staff and may vary based on availability at check-in.
3. Customizations & Special Needs
Specific rommate requests must be submitted at the time of booking. If you have accessibility needs (e.g. wheelchair access, elevators, ground-floor rooms), please inform us before booking is finalized. We will do our best to accommodate, but cannot guarantee specific features unless the property confirms it in writing. Allergies, dietary concerns, or religious accommodations (e.g., Sabbath observance, alcohol-free properties) will also be communicated when known, but travelers should be prepared to self-advocate upon arrival.
4. Check-In/Check-Out Times & Luggage Storage
Standard hotel policies apply:
Check-in: Usually between 2:00 PM and 4:00 PM local time
Check-out: Usually between 10:00 AM and 12:00 PM local time
If arriving early or departing late due to other travel factors such as flights or ground transportation, we recommend:
Notifying us in advance to request early check-in/late check-out (fees may apply) OR;
Using hotel baggage storage where available
Life’s Abri’s is not responsible for early arrival access or fees unless pre-requested and confirmed.
5. City Taxes, Resort Fees & On-Site Charges
While most lodging costs are covered in your travel package, some properties charge local taxes, resort fees, or per-person/per-night charges payable on-site. These are often not payable in advance and are determined by local government or hotel policy.
If this type of fee:
Was unable to be paid online in advance by the agency
Qualifies as a covered expense (i.e. lodging “taxes” not “security deposits”)
Life’s Abri’s will review the charge and may issue a reimbursement if it qualifies under those conditions. Receipts and a written request are required within 7 days of return. If known of in advance, you will see a pre-emptive refund and communication to that affect from the agency.
6. Dissatisfaction with Accommodations
We understand that not every room may meet personal expectations. However:
Since accommodations are shared in advance, Travelers are expected to raise concerns before departure
Not liking a room or property once onsite is not grounds for a refund, especially if the hotel meets the expected standards and safety criteria
If a property is truly unsatisfactory due to a verifiable issue (e.g., unsanitary conditions, broken AC, unsafe environment), we may assist in escalating the concern to hotel management. Upgrades made independently are at the traveler’s own cost unless pre-approved and must be taken up with the traveler’s insurance company thereafter.
7. Relocation or Vendor Error
In rare cases, a hotel may overbook or relocate a traveler. If the relocation is within the same star category, location, and booking value, no refund or reimbursement will be issued. If the alternate property falls significantly below the original standards, Life’s Abri’s will:
Request compensation from the hotel on your behalf
Offer a goodwill adjustment or credit in rare cases, if the experience was substantively disrupted
These cases are rare and handled on a case-by-case basis.
8. Travel Insurance Coverage
If accommodations are lost due to trip interruption, late arrival, missed transfers, force majeure (e.g., natural disaster, political unrest) or other covered situations, travelers must file a claim with their travel insurance provider. Life’s Abri’s will provide receipts and confirmation letters directly to the insurance provider as needed, but cannot issue refunds for services rendered or made available per the contract.
9. Limitation of Liability
Life’s Abri’s is not liable for:
Hotel amenities being unavailable (e.g., pool closure, elevator out of service)
Misrepresentation by the property or its staff
Noise levels, room layout, bed configuration, Wi-Fi strength, or housekeeping quality
On-site charges for damages, minibar use, or incidentals
Travelers are responsible for any incidental charges, room condition, and conduct during their stay.
Questions?
We’re happy to walk you through your lodging details. For questions or clarification about your accommodations, contact us at hello@lifesabris.com.