Booking Scope & Vendor Roles Policy
Last Updated: 07/22/2025
At Life’s Abri’s, we specialize in crafting seamless, curated itineraries through a global network of trusted partners. While we take pride in our planning and coordination services, it’s important for travelers to understand the scope of what we book, who actually delivers each service, and what responsibilities belong to our third-party vendors. This policy clarifies the boundaries of our booking role, what is and isn’t included in your package, and how accountability is shared among parties.
1. Life’s Abri’s as a Travel Arrangement Provider
Life’s Abri’s operates as a travel planning and booking service, not a direct provider of flights, hotels, or excursions. We act as an intermediary, facilitating reservations and coordinating logistics between you and third-party vendors including:
Airlines and rail companies
Hotels, villas, and resorts
Transfer providers (drivers, shuttles, ferries)
Tour operators, guides, and local hosts
Activity providers and ticketing agencies
You are contracting with Life’s Abri’s for our arrangement and coordination services, not the operational delivery of those services.
2. What We Book (In Scope)
Depending on your trip package, Life’s Abri’s may arrange:
Roundtrip international or domestic flights (or guidance for self-booking)
Lodging for the duration of the itinerary
Transfers between airports, hotels, stations, or activities
Guided excursions, tours, and activities (group or private)
Admissions to parks, museums, shows, and select attractions
Restaurant reservations (when specifically requested and feasible)
Internal transport such as trains, ferries, or short-haul flights
Services included are clearly listed in your proposal. If something is not listed or confirmed in writing, it is not included.
3. What We Do Not Book (Out of Scope)
Life’s Abri’s does not typically book or provide:
Visa applications or embassy appointments
Travel insurance (though we may suggest providers)
Personal medical services or disability assistance
Independent rental cars or unscheduled taxis/rideshares
Dining unless it is a scheduled group meal or by special request
Personal purchases, gratuities, or mini-bar charges
Passport renewals or document acquisition
We may offer general guidance or recommendations for these items, but responsibility lies with the traveler.
4. Vendor Responsibility
Once a booking is made, the third-party vendor becomes responsible for:
Delivering the service as described (e.g. hotel stay, transfer, guided activity)
Honoring inclusions, timelines, and safety standards
Communicating directly with travelers on-site when necessary
Addressing issues such as delays, substitutions, or service complaints
Life’s Abri’s will help coordinate or intervene if problems arise, but the vendor retains legal and operational responsibility for fulfilling their part of the trip.
5. Limitations on Modifications & Requests
We may not be able to modify or cancel vendor bookings after a certain point due to:
Strict cancellation policies
High-demand blackout dates
Non-refundable, non-transferable tickets or services
We will always do our best to advocate on your behalf, but flexibility is subject to vendor policy, not Life’s Abri’s discretion.
6. Third-Party Terms & Conditions
By agreeing to a Life’s Abri’s itinerary, travelers acknowledge that:
Each service booked may be governed by its own vendor terms
Airlines, hotels, and tour companies have their own cancellation, refund, and liability policies
Life’s Abri’s is not responsible for losses resulting from vendor bankruptcy, overbooking, or refusal of service
We provide confirmation numbers, contact details, and documentation where applicable to help travelers interface with vendors as needed.
7. Quality Control & Dispute Resolution
We strive to work only with reputable, well-reviewed vendors. However:
Life’s Abri’s does not guarantee perfection or performance
We are not liable for service quality, staff behavior, or facility condition
Disputes regarding service delivery should be raised during the trip
If a service falls significantly short of expectations, we will assist in documenting the issue and may request a refund or credit on your behalf—but final resolution rests with the vendor.
8. Trip Adjustments & Substitutions
Occasionally, vendors may:
Substitute accommodations due to overbooking or maintenance
Alter timing due to weather, traffic, or operational issues
Cancel or adjust excursions due to low attendance or safety concerns
Life’s Abri’s will offer comparable substitutions or adjustments when possible and communicate changes in a timely manner. We are not responsible for losses tied to vendor-initiated changes beyond our control.
9. Emergency or Force Majeure Vendor Changes
In rare cases (e.g. natural disaster, political unrest, or strike), we may need to rapidly switch vendors or cancel services. In such cases:
Life’s Abri’s will prioritize traveler safety and logistical continuity
Refunds are subject to vendor cooperation and/or insurance claims
Additional costs for emergency substitutions may be passed to the traveler unless otherwise stated
10. Final Note
Our job is to connect you with trusted vendors, craft a seamless itinerary, and stand by your side if something goes wrong. But we do so as a coordinator, not as the hotelier, pilot, or guide. Thank you for understanding the shared roles that make international travel possible.
Questions?
Need clarification on what’s included in your package or who is operating a specific service? Email us at hello@lifesabris.com and we’ll be happy to clarify.