Complaints, Disputes & Post-Trip Feedback Policy

Last Updated: 07/22/2025

At Life’s Abri’s, we are committed to offering excellent service—and to growing through thoughtful, constructive feedback. We welcome respectful communication and value hearing from travelers about what went well and where we can improve. This policy outlines how to share feedback, how complaints and disputes are handled, and the boundaries that protect both traveler and agency in the resolution process.

1. General Feedback

We encourage travelers to share feedback via:

We review each submission carefully and use it to inform staff training, vendor selection, and future travel planning.

2. Categories of Complaints We Can Address

We can typically assist with:

  • Vendor or service issues (e.g., missed transfers, tour quality)

  • Errors in the itinerary or miscommunications

  • Unclear inclusions or unexpected exclusions

  • Safety concerns or cultural sensitivities

  • Staff conduct (if reported respectfully and with detail)

We do not guarantee refunds or compensation, but we will investigate valid complaints and advocate on your behalf when warranted.

3. Refund & Compensation Requests

Requests for partial refunds, credits, or compensation must be:

  • Submitted in writing within 7 days of trip conclusion

  • Accompanied by documentation or a clear timeline of events

  • Related to services arranged by Life’s Abri’s—not personal preferences or unrelated expectations

Refunds will not be issued for:

  • Services declined or skipped by choice

  • Room or amenity preferences not guaranteed in writing

  • Traveler behavior resulting in denied service or removal

  • Force majeure incidents (unless covered by insurance)

We reserve the right to deny refund requests that fall outside the scope of the Booking Agreement or documented itinerary.

4. Complaints About Other Travelers

If your trip is impacted by another traveler’s behavior:

  • Let your trip coordinator know discreetly during the trip

  • We will handle concerns professionally, without breaching others' privacy

  • Removal or mediation is at the discretion of Life’s Abri’s and based on conduct policies

We aim to preserve harmony and comfort for all travelers while being fair and firm when needed.

5. Public Reviews & Online Commentary

While we respect your right to share your experience publicly, we ask that you:

  • Allow us a chance to resolve concerns before posting public reviews

  • Represent your experience truthfully and respectfully

  • Avoid defamatory, exaggerated, or misleading claims

  • Understand that contractual limitations and shared responsibilities exist

We reserve the right to pursue legal remedies if false claims are made publicly with intent to harm our business or reputation.

6. Dispute Resolution & Legal Process

Should a formal dispute arise:

  • We encourage mediation or third-party resolution before legal escalation

  • The Booking Agreement governs all transactions, including choice of law and jurisdiction

  • All travelers agree to handle any disputes privately and in good faith

Life’s Abri’s reserves the right to deny future service to any individual who engages in hostile, harassing, or defamatory conduct.

7. Post-Trip Communication Timeline

Please allow:

  • Up to 3 business days for acknowledgment of written feedback or complaints

  • Up to 10 business days for formal review and response

  • Longer resolution timelines if third-party vendors must be contacted

We appreciate your patience as we work to resolve your concern thoughtfully and fairly.

8. Anonymous or Unclear Complaints

We cannot respond to anonymous complaints or vague social media remarks. For us to take action, feedback must:

  • Be submitted by a verified traveler

  • Clearly describe the issue, location, and date

  • Avoid inappropriate language or baseless accusations

Constructive feedback helps us grow. Vague criticism only undermines future traveler experiences.

9. Final Note

We care deeply about your travel experience. When things go wrong, we want to hear from you. But we also ask for partnership in resolving concerns with integrity, professionalism, and mutual respect.

Questions or Concerns?

To submit feedback, request a formal review, or resolve a concern after travel, please email hello@lifesabris.com.

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